Roseville Honda Motorsports

Great experience at Roseville Honda Motorsports. Worked exclusively with JP aka John Paul Hartel. Deciding to make to change from another style of riding to a Honda CB500X. He had me come up and sit on the specific model and answered a ton of questions. By the time I decided to go for it the last model in store sold. JP was able to find 1 last model in SoCal and I put down a deposit. Then he was able to get the bike to the store and ready for pickup a few weeks early. Picked it up last Saturday and I’m loving it. Not only did he go over thoroughly the bike operation and features but even checked in with me later to made sure I got home okay. First class service.

We searched everywhere in Northern California for UTV for our property to clear snow in the winter. We came across this spot in Roseville and wow did we strike gold!! We learned more about what we were looking for than we could imagine! We worked with James and Matt and received stellar service. Their knowledge was extremely impressive and they were very professional. James was able to help us narrow our search and build the perfect vehicle for our needs! The entire experience from start to finish was better than I could have expected. Everything was explained so well, the purchase was flawless and we received the best hospitality!! Please check this place out, you will be so glad you did! Thanks James and Matt, you guys were amazing!

I’ve never written a negative review in my entire life, but Roseville Honda Motorsports service department is absolutely a joke. I recently had repairs done at their shop, and when paying over $500 just for labor, you'd expect the job to be done correctly. However, they fell significantly short of providing proper service. My repair was done by Charles Ferguson. My handlebar was damaged, so they installed a new one but did so incorrectly; it's unbalanced. The manager, Phill, was extremely unresponsive, and his attitude when he did respond was condescending and disrespectful. I'm unsure if it's because I appear younger, due to my race, or if that's just how he treats all customers - which would be wrong in any case. This was my first experience with this kind of treatment in customer service. They consistently failed to deliver by the promised date, with responses always delayed past the date the manager told me. Even without major issues like engine problems, it still took them three weeks. This was the worst customer service experience ever, resulting in so much time and money, and it forced me to reinstall a part myself. They even attempted to double-charge me for a part, which makes me question their intent to rip off customers. How is that different from those scammers exploiting people in need of genuine help and service? On a positive note, their employee, Wayne, was nice, kind, and very helpful to customers, unlike his manager. The part department was genuinely helpful too. Having worked in a customer service department before, I understand the importance of communication. If you're not communicative, at least deliver a good product or service. Doing the bare minimum, like just installing and contacting customers for delayed updates, won't satisfy customers. It's hard to imagine any other service where a customer pays more than $500 for their service and doesn’t expect a quality experience or product. Having worked in a customer service department before, I understand the importance of communication. If you're not communicative, at least deliver a good product or service. Doing the bare minimum, like just installing and contacting customers for delayed updates, won't satisfy customers. It's hard to imagine any other service where a customer pays more than $500 for their service and doesn’t expect a quality experience or product.